Boost.ai, a leading provider of conversational AI solutions, has announced significant wins in the US market with new contracts from the Credit Union of Colorado (CUofCO) and Desert Financial Credit Union (DFCU). Additionally, the company has entered into a strategic partnership with Pindrop, an industry leader in voice security solutions.
These client acquisitions come on the heels of Boost.ai’s launch of GenAI-enabled virtual agents and the opening of its new office in Boston, marking a pivotal expansion for the Norway-based company. This move bolsters Boost.ai’s presence in the US, positioning it as a dominant player in the conversational AI sector, serving enterprises globally.
New Partnerships and Strategic Growth
Boost.ai’s expansion into Boston will support its growing network of US-based clients and partners, including Michigan State University Federal Credit Union, Fort Community Credit Union, and CallMiner. The Boston office will also serve as a hub for key business segments, including sales, customer success, and marketing, led by VP of Customer Success, Philip Hallehn.
Jerry Haywood, CEO of Boost.ai, commented: “The initial hype around AI hasn’t faded but has evolved. Business leaders now seek practical AI applications that deliver measurable results. Our focus on responsible AI and risk management sets us apart. We’re excited to welcome more US customers to our new Boston home to explore our technology’s capabilities.”
Success Stories in Conversational AI
In 2023, Desert Financial Credit Union (DFCU) partnered with Boost.ai and Pindrop to enhance its call center operations with an IVR-capable virtual agent named “Dee.” Using Pindrop’s Deep Voice™ biometric engine, Dee authenticates callers within seconds, offering a secure and seamless experience. In its first week, Dee saved 42 hours of agent handle time and now manages the workload of three full-time employees.
Laura Wallace, SVP and Chief Engagement Officer for DFCU, stated: “Dee is not just a chatbot; she’s a vital team member, allowing our agents to focus on building relationships and solving complex issues.”
The Credit Union of Colorado (CUofCO) deployed a customer-facing FAQ virtual agent within two months, enhancing its service for over 160,000 members. The credit union plans to expand the virtual agent’s capabilities to include authenticated intents and an employee-facing agent by year-end.
Kelly Wagner, Director of Member Experience, Innovation, and Digital Services at CUofCO, said: “The rapid evolution of AI requires swift implementation. Boost.ai’s authentic people and technology have significantly improved member satisfaction, driving us to maximize the platform’s capabilities.”
